Returns Policy

Non-returnable Items:

Due to the perishable nature of our products, we are unable to accept returns. All sales are considered final once the order is fulfilled and delivered.

Handling Damaged Goods:

• If you receive an order with damaged packaging during transit or an incorrect order, please let our rider know immediately and inspect the condition of the product upon receipt.
• In such cases, please email us at info@seescandiesmanila.com with your name, order number, invoice, and photographic proof of the damaged or incorrect items within 24 hours of receipt.
• We will assess the situation and offer a resolution, which may include a replacement, refund, or store credit, depending on the circumstances.

 

Dispute Resolution:

In cases of disputes, we will work closely with you to reach a fair resolution.

 

Contact Information:

For immediate assistance regarding your order, please contact us at info@seescandiesmanila.com or through our live chat. Customer Service is available Mondays-Sundays from 9am to 5pm. Concerns submitted through social media or stores shall be directed to email.

 

Policy Updates:

Customers will be informed of any changes to the return policy via our website and email notifications.

Please note that See's Candies Manila does not honor request for Exchange of items at any time, all orders once fulfilled and delivered are final.