Frequently Asked Questions (FAQs)

At See's, our goal is not only to make the world's most delicious candy, but also to make your shopping experience a sweet one! If you have questions about your order, our ingredients, or anything at all, check out our FAQ sections below for answers. Can't find what you're looking for? Email s at info@seescandiesmanila.com to reach our helpful Customer Specialists for assistance.

 PLACING AN ORDER

What payment methods do you accept for online orders?

We accept PayPal for all orders placed on our site.

 Where can I purchase See’s Candies in the Philippines?

You can enjoy your favorite See's Candies via the following authorized stores:

  • seescandiesmanila.com
  • Power Plant Mall (Makati City, Philippines)
  • Shangri La Plaza (Mandaluyong City, Philippines)
  • The Podium (Mandaluyong City, Philippines)

Click here to see full store location details

Can I ship my order to an address outside of the Philippines?
All orders from the seescandiesmanila.com website can only ship within the the ff locations:

  • Metro Manila
  • Bulacan
  • Cavite
  • Laguna
  • Rizal

Please click here to see the full delivery coverage list.


ALLERGEN AND DIETARY INFORMATION

Where can I find See's allergen information?

You can click here to see the full allergen information list of the products we carry.
 What does nut-free mean?

Nut-free candies are completely free of nuts and have been manufactured and packaged in a nut-free facility. You can filter your search for nut-free candies on our site.
Does See's add high fructose corn syrup to its products?

See's Candies does not add high fructose corn syrup (HFCS) in our candy-making process. However, candies made with cherry ingredients including glacé whole, glacé halves, and whole dipping cherries contain a small amount of HFCS. This is because we source these ingredients from a supplier who prepares the cherries with a small amount of HFCS before they reach our candy kitchens.

What is vanillin, or artificial vanillin, and why is it used?

Natural vanillin is simply one of the 170 flavor compounds of vanilla. The difference lies in the boiling point: vanilla has a lower boiling point and cooks off at high-temperatures, leaving no flavor behind, whereas vanillin can withstand the high heat. This makes it a better choice for many of our recipes. Artificial vanillin is exactly the same substance as natural vanillin, but is extracted from lignin in wood instead of vanilla bean pods. Since vanilla beans are grown in the tropics with a risk of unstable supply, artificial vanillin is often a more reliable option.

What makes some products "sugar free"?

See's sugar free products meet the FDA regulations for sugar free candies, which can contain 0.5 grams or less of sugar per serving. Our products contain sugar substitutes like maltitol (a sugar alcohol), sucralose (a high intensity sweetener), and polydextrose (a bulking agent) instead of sugar.

Why isn't See's sugar free candy called "sugar-free chocolate"?

The FDA maintains "standards of identity" for every product. The standard of identity for chocolate includes sugar. That means, when selling candies without sugar, we cannot use the term "chocolate."

Do you use certified humane eggs for your chocolates?

Yes, our egg suppliers have successfully passed a humane audit and are recognized as United Egg Producers Certified or Animal Care Certified suppliers.



SHIPPING & DELIVERY

When will my order ship out, and when will it arrive?

Please click here to be redirected to our delivery policy page.
Will I receive an order confirmation?

Yes, your confirmation should be emailed to you within an hour. If you don't see the confirmation in your inbox, please check your spam or junk folder (even if See's Candies emails typically show up in your inbox). If you still haven't received it beyond 1 hour, please contact customer service at info@seescandiesmanila.com
Will I receive a shipping confirmation?

Once your order is out for delivery, our delivery partners will contact the specific recipient in the order form.

 

GENERAL INFORMATION

What's the best way to store See's chocolates after I receive my order?

We recommend storing chocolates at 60º to 70ºF and consuming within approximately 3–4 weeks after purchase. Other candies vary.
How long will boxed chocolates last?

Most of our candies are meant to be sold and consumed within 60–120 days of production, when the candy is at its peak flavor level. Any candy not sold within our quality guidelines is pulled from the shelves and not sold to customers.

What is See's return policy?

Please click here to be redirected to our returns policy page.

How do I receive notifications when seasonal candies are in stock?

We are happy to notify you when your favorite flavors return! Simply sign up for email alerts at seescandiesmanila.com/signup or follow See's Candies on social media.