Delivery Policy

Delivery Policy

Orders are shipped from our warehouse as per store policy. Store pickups are not allowed for orders made via the website. 

Coverage

To ensure the freshness of your See’s Candies, we are only able to deliver to select cities. Delivery to city outskirts is subject to our courier’s coverage. See’s reserves the right to cancel orders that are determined undeliverable.

Available as of November 2022:

Metro Manila
Laguna: San Pedro, Binan
Rizal: Antipolo, Taytay, Angono
Cavite: Bacoor, Imus
Cebu: Cebu City, Lapu lapu, Carcar
Davao: Davao, Tagum

For the following areas, please contact customer support to confirm we can deliver to your area and make special arrangements.

Bacolod City
Dumaguete City
Legazpi City
Cagayan de Oro City
General Santos City

Deliverable locations are subject to change at any given time.

 

Shipping Fees:

Shipping rates are subject to change at any given time. 

  • Metro Manila - Php 200 flat fee
  • Luzon - Php 400 flat fee
  • Visayas and Mindanao - Php 1,500 flat fee, includes additional insulation packaging for the order

 

Shipping Timeline:

Shipping schedules are subject to change during long weekends and holidays. 

Metro Manila. Shipped via Motorcycle Rider 

  • Orders placed before 10am from Monday - Saturday will be processed and delivered on the same day.
  • Orders placed after 10am from  Monday-Saturday will be included in our next-day or next business day delivery
  • No deliveries on a Sunday and Holiday (non working day).
  • In December, the shipping timeline adjusts to 1-3 days due to lack of same-day delivery couriers.

Luzon. Shipped via Motorcycle Rider 

  • Orders placed from Monday-Saturday will be included in our next-day or next business day delivery 
  • Please allow 2-3 days delivery lead time upon shipping out your orders as we need to find an appropriate courier to deliver to your area.
  • No deliveries on a Sunday and Holiday (non working day).

Visayas and Mindanao. Shipped via Air and Motorcycle Rider

  • We can only process and ship out orders for Visayas and Mindanao once a week. This helps us ensure that your See’s arrives to you in the best condition.
  • Orders placed between Monday - Sunday will be processed and shipped out the following Monday. 
  • No deliveries on a Sunday and Holiday (non working day).
  • Orders above Php15,000 can be processed and shipped out immediately. Delivery timeline is subject to available flights to your area.

 

Shipping Guidelines:

  • Orders are shipped directly from our warehouse. Should you wish to pickup from a specific store, you may contact the store directly. Check store locations here.
  • Requests for special deliveries during holidays are subject to our manpower and courier availability.
  • Delivery updates are sent via email and text on the day of delivery.
  • Rider will call or text when he’s on his way and nearby.
  • In case of severe weather, driver availability or other uncontrollable factors, deliveries might be delayed or rescheduled. 
  • Upon delivery, we encourage customers to inspect and open their package as soon as they receive it. Kindly check for any issues and discrepancies and report to customer service within 2 hours, after which an investigation will be launched to look into the said report.
  • To ensure freshness of your chocolates, store indoors in a dry, cool environment for at least 4 hours prior to consumption.